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Frequently Asked Questions (FAQ)

Ordering

How secure is online ordering with Underground Lighting?

Underground Lighting believes in customer comfort and total safety. You can make quick payments on the website without worrying about the security of your information. But, if you do not want to place an online order, do not worry. Simply call us on 718-752-7412 and we will help you find the right product quickly.

Can I place a custom order?

Underground Lighting is dedicated to you. We believe in offering the exact car lighting products you require. Please call us on 718-752-7412 or chat with us online to discuss your custom automotive lighting needs.

What payment methods do you accept?

We offer multiple convenient payment options for your purchase. You can securely check out using PayPal or major credit cards, including Visa, MasterCard, American Express, Discover, and more—making it easy to buy LED and HID bulbs, as well as conversion kits, directly from our website.

Shipping

When will my order ship?

Underground Lighting ships your products within 24 hours of the time of placing the order.

How long will it take to receive my order?

If you're located in the United States, your order will typically arrive within 2–5 business days.

For international customers, we offer two shipping options:

  • Delivery in 6–10 business days
  • Delivery in 3–5 business days

Shipping times may vary based on location and customs processing.

Returns and Refunds

How do I return a product?

We believe in total customer satisfaction. If you are not 100% satisfied with the product, you can return it for a refund within 30 days after you receive the product. If you want to return the entire order or part of it, please contact us immediately. For more information on returns, please visit: https://undergroundlighting.com/pages/shipping-return

What is you return policy?

Customers are responsible for all shipping costs for exchanged/returns items. We usually charge 15% restocking fee for products that you may want to return. For more information, please check: https://undergroundlighting.com/pages/shipping-return

How do I claim warranty on a product I purchased?

If you believe that an item is defective, please drop in a mail: undergroundlighting@gmail.com Use “warranty” in the subject and provide us your phone number along with a description of the problem. We will call you immediately and help you solve the issue. Please visit https://undergroundlighting.com/pages/warranty to know more.

Other

How do I become a dealer for Underground Lighting?

Underground Lighting offers high quality products that stand tall against other LED and HID products in the market. If you want to enjoy incredible margins and amazing sales volume, submit a wholesale inquiry form with us.